Job Listings

Sales Support Manager - Hybrid

3700 S. Stonebridge Dr., McKinney, Texas
Job number: 16007

Job Description:

Sales Support Manager - Hybrid

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

 

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

 

Role Overview:

Could you be our next Sales Support Manager? Globe Life is looking for a Sales Support Manager to join the team!

 

In this role, you will be responsible for supporting the sales team in developing and strengthening relationships with brokers and servicing agents to ensure high levels of customer satisfaction and broker retention, by fostering strong relationships, providing training and supporting excellent customer care.  This role is the go-to source for our Sales Team in assisting our brokers and their teams with questions around product information, products rates, and service issues.

 

This is a hybrid position located in McKinney, TX (WFH Monday & Friday, In Office Tuesday-Thursday).

 

What You Will Do:

  • Deliver training to brokers, groups and employees to promote a successful sales cycle from proposal through open enrollment.   
  • Provide subject matter expertise on GLGB and co-marketed products.  Prepare and distribute product updates (state availability and other product features) to the sales team.  Communicate products features and limitations clearly.   
  • Collaborate effectively with the sales team and Business Analyst by creating and issuing sales tracking documentation, dashboards and other reports and data analysis upon request.   
  • Deliver marketing and communication materials, programs, and presentations, which drive understanding and interest in GLGB products and services.  Assist sales team with responses to product inquiries, follow-up on pending proposals and applications, and fulfilling requests for marketing material and sales literature. 
  • Support sales team in management of pipeline, to ensure opportunities are closed successfully. 
  • Provide sales team and brokers the information they need to drive successful renewals including distributing renewal decisions to Globe sales team (either via email or in SalesForce), supporting communication of advance decisions to brokers upon request, delivering product training and enrollment guides and working with underwriting to provide experience and group demographic reporting and upsell proposals to brokers upon request.   
  • May include some travel to conduct open enrollment meetings for certain premier accounts. 
  • Work with Appointments team & Business Analyst to resolve broker commission issues which includes researching questions regarding commission payments, statements 1099s and working with Appointments team to insure BORs are processed timely. 
  • Work with Account Management team to research and resolve issues with existing groups and coordinate responses to questions and concerns and report resolution of broker issues.   
  • Establish active communication and engagement with all other departments to help where necessary.    
  • Respond to all calls and email inquiries from brokers and their teams promptly to resolve any complaint or issue while maintaining customer satisfaction.

 

What You Can Bring:

  • Bachelor’s Degree or equivalent experience.
  • Minimum of 5 years of experience in Group Insurance sales and service environment.
  • Demonstrates working knowledge of supplemental health market and all aspects of selling new business including case enrollment guides/marketing, proposals, RFPs.
  • Demonstrated ability to foster multi-disciplinary team collaboration.
  • Maintain a positive attitude while responding to sales team and broker needs. 
  • Demonstrated ability to assist sales teams with any additional work as needed with a can-do attitude. 
  • Must be a “people person” with excellent customer service skills. 
  • Must have excellent verbal and written communication skills with a clear and friendly speaking voice. 
  • Attention to detail, with strong data entry skills and ability to organize and prioritize work effectively, is required.  
  • Must possess basic math and reporting skills including a working knowledge of Excel spreadsheets using vlookup and pivot tables.  Prior use of SalesForce/Tableau or other CRM tool required.

 

Applicable To All Employees of Globe Life Family of Companies:

  • Reliable and predictable attendance of your assigned shift.
  • Ability to work full time and/or part time based on the position specifications.

 

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

 

  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Wellness club reimbursements and gym discounts to help you stay on top of your health.
  • Paid holidays and time off to support a healthy work-life balance.
  • Development training programs to enhance your skills and career progression and unlock your full potential.

 

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

Location: 3700 S. Stonebridge Dr., McKinney, Texas

Savings and Investment Plan (401K) - Eligible employees may begin participating in the plan on the first day of employment.

Pension Plan - Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)

Medical - Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.

Dental** and Vision - Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.

Flexible Spending Accounts (FSA) - Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.

Health Savings Accounts (HSA) - A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for health care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contributes to HSA.

Short-Term Disability - Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*

Group Life and Long-Term Disability** - Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.

Vacation and Paid Holidays - Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.

Education Assistance - The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.

Fitness Reimbursement - Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).

Supplemental Plans** - Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.
**Company paid benefit

Do I have to apply for every job that I am interested in? - Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

Now that I've applied, what happens? - You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

How do I get the contact information of the hiring manager for the job I am interested in? - It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

I've been interviewed, what's next? - If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.

The Whole Globe

Globe Not only is it in our name, it’s in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.

No Ceiling

SmileThe insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.