Job Listings

Agency Services Coordinator

3700 S. Stonebridge Dr., McKinney, Texas
Job number: 15453

Job Description:

Agency Services Coordinator

Primary Duties & Responsibilities

Job Summary

The Agency Services Coordinator functions as general client support for the Enterprise Leads Group. This role must understand agency expectations across all sales divisions to ensure outstanding service as they will serve as the liaison between the field agents and ELG operations.  The role is generally varied and ranges in the daily duties frequently.

 

 

 

 

Primary Duties & Responsibilities

  • Provide information about the benefits of our programs and campaigns
  • Troubleshoot and resolve issues and concerns
  • Document and update client records based on interactions
  • Ensure all clients are promptly assisted
  • Ensure all client-related communications (i.e. verbal, phone, email, etc.) are handled with excellence
  • Prepare monthly reports regarding client feedback, strengths, weaknesses, and opportunities to better improve client experience
  • Maintain updated and accurate client records
  • Maintain intentional and thorough communication with internal partners
  • Maintain client privacy, confidential, and sensitive information
  • Work alongside team to develop, execute and monitor marketing initiatives and programs
  • Collaborate and interact professionally with internal team members and potential and/or existing clients
  • Exercise discretion in establishing priorities and evaluating needs
  • Keep Manager advised of time-sensitive and priority issues, ensuring appropriate follow-up
  • Routinely perform a wide variety of support duties, as assigned

 

Required Skills

Knowledge, Skills, & Abilities

  • A detail-oriented self-starter
  • Excellent interpersonal communication (i.e. verbal, email, phone, etc.) skills
  • Excellent problem-solving skills and time management skills
  • Ability to remain positive, focused, intentional in a fast-paced environment
  • Excellent computer skills with the drive/ability to learn new skills quickly
  • Ability to think creatively and help prepare documents for distribution
  • Ability to explain products and concepts clearly and concisely to clients
  • Strong organizational and multitasking skills to provide effective support to numerous clients
  • Professionalism in behavior and appearance in every interaction
  • Someone who exhibits sound judgment with the ability to work and follow-up, prioritize, and make decisions with limited direction
  • Resourceful multitasker, energetic and eager to tackle new projects and ideas
  • A team player capable of cultivating productive working relationships
  • Committed to excellence and service
  • Ability to work independently with limited supervision
  • Critical thinking and problem-solving skills to help clients who may experience issues
  • Eager to work in an ever-changing and rapidly expanding company and motivated to learn and grow

 

 

Applicable to all employees of Globe Life & Accident and its subsidiaries:

  • Reliable and predictable attendance of your assigned shift
  • Ability to work full time and/or part time based on the position specifications.

Required Knowledge & Experience

Education & Work Experience required

  • Bachelor’s degree, or equivalent work experience
  • 1-3 years in a related position such as client/customer service
  • Highly proficient with Microsoft Office Suite programs
  • Outstanding verbal and written communication skills
  • Strong prioritization, organization, and customer service skills
  • Exceptional work ethic, time management, and attention to detail
  • Bilingual Spanish, preferred

 

 

Location: 3700 S. Stonebridge Dr., McKinney, Texas

Savings and Investment Plan (401K) - Eligible employees may begin participating in the plan on the first day of employment.

Pension Plan - Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)

Medical - Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.

Dental** and Vision - Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.

Flexible Spending Accounts (FSA) - Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.

Health Savings Accounts (HSA) - A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for health care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contributes to HSA.

Short-Term Disability - Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*

Group Life and Long-Term Disability** - Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.

Vacation and Paid Holidays - Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.

Education Assistance - The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.

Fitness Reimbursement - Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).

Supplemental Plans** - Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.
**Company paid benefit

Do I have to apply for every job that I am interested in? - Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

Now that I've applied, what happens? - You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

How do I get the contact information of the hiring manager for the job I am interested in? - It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

I've been interviewed, what's next? - If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.

The Whole Globe

Globe Not only is it in our name, it’s in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.

No Ceiling

SmileThe insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.