Job Listings

Remote Agent Concierge

3700 S. Stonebridge Dr., McKinney, Texas
Job number: 15266

Job Description:

Remote Agent Concierge

Primary Duties & Responsibilities

Job description: 

The Field Support Representative assists aspiring captive insurance agents as they become licensed in the state they intend to sell insurance. They contact new hires based on predetermined contact points (via text, phone, and email) to engage and encourage them throughout the exam preparation process. The Agent Concierge Representative will need to stay abreast of state licensing requirements, particularly state pre-coursework requirements, to register for the licensing exam. Their goal is to ensure that their student is prepared to pass the state licensing exam on the first attempt. The Agent Concierge Representative is also responsible for communicating the student’s progress to their hiring manager each week.


Required Skills

Required Skills:

  • Proficiently handle a pipeline of 150-200 new hires, assisting them through various stages of the licensing coursework
  • Maintain detailed and accurate notes within MS Access
  • Accurately communicate state licensing requirements for state licensing exams
  • Import and Export reports from MS Access
  • Provide weekly pipeline reports to Agency Owners as well as daily updates, as needed.
  • Communicate accurately and effectively, via written (email & text) and phone interactions.
  • Build strong rapport with new hires, hiring managers and Agency Owners
  • Make outbound and take inbound calls daily.
  • Send surveys to new hires via text or email after completion of the program.
  • Update and maintain state pre-licensing requirements, as requested.
  • Meet with manager regularly to stay informed about any changes in policies, procedures, regulations, business initiatives and/or technologies.

Required Knowledge & Experience

Required Experience:

  • Detail oriented
  • Ability to work across multiple technologies.
  • Strong organizational skills
  • Ability to adapt to change quickly and seamlessly.
  • Strong Customer Service Skills, primarily via phone
  • Intermediate MS Office skills: Excel and Access are used daily.
  • Ability to self-manage daily workflow.
  • Candidate will have multiple interactions with newly recruited sales agents and must be able to build a strong rapport in order to support them through the licensing process.
  • Able to function independently in a multi-task environment, as well as part of a team.

Location: 3700 S. Stonebridge Dr., McKinney, Texas

Savings and Investment Plan (401K) - Eligible employees may begin participating in the plan on the first day of employment.

Pension Plan - Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)

Medical - Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.

Dental** and Vision - Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.

Flexible Spending Accounts (FSA) - Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.

Health Savings Accounts (HSA) - A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for health care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contributes to HSA.

Short-Term Disability - Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*

Group Life and Long-Term Disability** - Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.

Vacation and Paid Holidays - Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.

Education Assistance - The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.

Fitness Reimbursement - Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).

Supplemental Plans** - Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.
**Company paid benefit

Do I have to apply for every job that I am interested in? - Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

Now that I've applied, what happens? - You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

How do I get the contact information of the hiring manager for the job I am interested in? - It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

I've been interviewed, what's next? - If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.

The Whole Globe

Globe Not only is it in our name, it’s in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.

No Ceiling

SmileThe insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.