At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.
We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Unclaimed Property Team Lead? Globe Life is looking for an Unclaimed Property Team Lead to join the team!
In this role, you will play a key role in driving the operational effectiveness and overall success of the unit. This position oversees the team, setting and tracking production goals, assisting with employee evaluations, and guiding day-to-day performance. The Team Lead manages the workflow across the Unclaimed Property Unit, ensuring tasks are appropriately distributed and all deadlines are consistently met, especially during periods of high volume.
This role is also responsible for training new and existing team members and keeping position-specific manuals up to date. Additional responsibilities include supporting daily operations such as account reconciliation and customer service related to unclaimed property. They will also serve as the acting supervisor in the absence of the Unclaimed Property Manager.
This is a remote / work from home position.
What You Will Do:
- Supervise, train, mentor, and monitor direct reports on all internal and external unclaimed property procedures.
- Lead testing, implementation, and follow-up training on process improvements to ensure sustained productivity.
- Maintain reporting tools to track departmental performance and activities.
- Maintain and suggest updates to role-specific desk manuals.
- Organize workflow and redistribute tasks during peak operational periods.
- Maintain a comprehensive log of all Bank Reconciliation spreadsheets for Tracker PRO, documenting receipt, research, loading dates, journal entry completion, and spreadsheet totals; verify data integrity through OnBase scanning.
- Prepare and post journal entries associated with unclaimed property transactions.
- Conduct policy research across multiple systems to resolve inquiries.
- Identify and help resolve check issues, including premium refunds, claims payments, declines, cancellations, and invoice transactions.
- Address information requests from policyholders, providers, state agencies, and agents in compliance with HIPAA regulations.
- Collaborate with team members to ensure compliance with all state-specific unclaimed property requirements.
- Import and process finalized unclaimed property spreadsheets into Tracker.
- Fulfill internal requests for unclaimed property searches across departments.
- Maintain accurate and organized records related to unclaimed property.
- Perform monthly reconciliations of six unclaimed property suspense accounts.
What You Can Bring:
- High School diploma or equivalent.
- Associates degree in accounting/finance preferred.
- Minimum 2 years of Accounting experience.
- Unclaimed Property experience required.
- Advanced Microsoft Excel skills.
- TrackerPro - Unclaimed Property Software a plus.
- Lawson & Workday ERP systems a plus.
- Type 50-60 wpm.
- 10-key by touch (accuracy a must).
- Strong technical and analytical skills.
- Strong organization skills a must.
- Excellent verbal and written communication skills.
- Manage details and execute effective follow-through.
- Ability to multitask.
- Experience working in a team environment.
- Exhibit confidentiality and professionalism.
Applicable To All Employees of Globe Life Family of Companies:
- Reliable and predictable attendance of your assigned shift.
- Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.