About The Company:
About the job
It is the responsibility of the Globe Life Add-on Licensed Agent to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist policyholders and/or interested third parties as needed.
Primary Duties & Responsibilities
- Maneuver within the eService (a web based system) and make proper assessments on decisions from current customers.
- Make outbound calls to customers that are eligible for additional coverage.
- Receive inbound calls from current customers about adding on additional coverage.
- Be able to explain policy benefits.
- Complete necessary paperwork when needed.
- Assist with correspondence and error corrections for policy service.
Occasional
Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc