At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.
We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next New Business Specialist? Globe Life is looking for a New Business Specialist to join the team!
In this role, you will be responsible for mail opening and processing, working exceptions records such as no phone number, no birthdate, frequent applier and others, scanning applications prior to and after keying by Data Entry, Underwriting, Premium Accounting, and miscellaneous documents. The New Business Specialist will have specific duties that must be completed daily and other job duties as assigned.
This is an on-site position located in Oklahoma City, Oklahoma.
What You Will Do:
- Sort mail trays delivered by courier daily.
- Process all mail received through the milling machine to obtain counts and prepare mail for opening.
- Open mail on the OPEX letter opening machines.
- Open mail by hand when necessary.
- Prepare applications for scanning by sorting and batching.
- Deliver paper applications and other documents to Data Entry that requiring keying prior to scanning.
- Scan direct mail applications, applications with attachments and miscellaneous documents.
- Work records that require research prior to processing through the New Business system (exceptions).
- Work Other Coverage records to verify records are ready to be released from the system and issued.
- Review all applications prior to processing to ensure all data necessary for keying of the app has been received.
- Sort cash received into different denominations.
- Sort checks received into different denominations.
- Sort checks received that are over 1.00 into a separate batch indicate the amount on the app and initialize each check.
- Use letter writing program to advise applicants of additional information needed on an application.
- Use letter writing program to advise applicants when money received over 1.00 cannot be accepted.
- Respond in writing or by email to applicant correspondence.
- Retrieve applications opened on the OPEX machines and deliver to the scanning station.
- Research pending New Business records for Customer Service or QAC by email or through messaging system (msgl).
- Work with the underwriting department in researching and dispositioning records when required.
- Keep in inventory the previous four weeks scanned applications.
- Deliver to shredding bins applications that are more than four weeks old.
- Pull applications from inventory that require rescanning.
- Applications with redacted credit card information must be locked in file cabinet after scanning until it is time to shred.
- Clean and vacuum the scanners daily.
- Maintain a daily production sheet.
- Other duties as assigned.
What You Can Bring:
- High School Diploma or equivalent.
- Must have the desire to learn new tasks and take on additional responsibilities.
- Excellent written and verbal communication skills.
- Excellent organization skills.
- Good basic math skills.
- Must be experienced with Microsoft Office, particularly Microsoft Excel.
- The person filling this position should be a self-starter with outstanding attention to details.
- Ability to work in a team environment, quickly assess problems and find workable solutions.
Applicable To All Employees of Globe Life Family of Companies:
- Reliable and predictable attendance of your assigned shift.
- Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company - paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.