At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.
We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Director of Agent Risk? Globe Life is looking for a Director of Agent Risk join the team!
In this role, you will be responsible for leading an insurance agent-facing risk management program to assess the potential impacts of our Agent conduct and sales processes to the Company’s reputation, regulatory compliance, privacy, security, and operational resiliency through the consistent application of industry recognized risk management frameworks.
This role requires a strong understanding of risk frameworks, program management, and communicating key risk indicators to sales leaders. This position collaborates with other risk and compliance functions including Enterprise Risk Management, Regulatory Compliance, Information Security, Privacy, and Information Technology.
This is a hybrid position located in McKinney, TX (WFH Monday & Friday, In Office Tuesday-Thursday).
What You Will Do:
- Provide leadership and oversee the Agent Risk Management Program, while fostering a proactive culture of innovation, collaboration, and continuous learning.
- Develop programming centered around the Agent Risk Management’s three main pillars: (1) Agent Education, (2) Agent Governance, and (3) Agent Compliance.
- Be the primary voice of compliance and risk management to the exclusive and non-exclusive agents.
- Implement a system for identifying, assessing, and communicating risk around Federal and state guidelines and regulations related to insurance agent sales operations.
- Provide summary risk ratings and periodic reporting to sales leaders concerning agent risks and trends in their portfolio of relationships.
- Participate in regular reviews with Agent leadership to evaluate identified trends of noncompliance with the Agent Code of Conduct and Agent Contract.
- Generate key metrics, reporting, and dashboards on a consistent basis for relevant stakeholders.
- Report on compliance trends to management.
- Make recommendations for enhancements to Agent Licensing, training, and oversight processes.
- Make recommendations for improvements to the Agent Code of Conduct and the Agent Contract.
- Partner with the Investigations Department, Legal Department, and the Special Investigations Unit (SIU) to monitor the activities of the Company’s exclusive and non-exclusive agents.
- Develop and maintain strong relationships with business owners, operational leaders, IT leaders, and second-line leaders in departments such as Enterprise Risk Management, Information Security, and Compliance.
- Advise company leadership on risk trends and compliance gaps that need to be mitigated to adequately manage reputational, sales, and compliance risk for agency operations.
- Keep up-to-date on industry best practices and emerging trends in third-party management, risk resiliency, governance processes, and regulatory requirements.
- Maintain a current knowledge of the latest developments related to the risk management industry.
- Develop and manage analyst staff, including providing routine and constructive feedback, completing performance evaluations, assisting with hiring, and the onboarding of new hires.
- Other duties as assigned.
What You Can Bring:
- BA/BS required in business, accounting, finance, or related field; Master's or higher degree preferred.
- 10+ years of TPRM (Third-Party Risk Management), Risk Management or Compliance experience; agent risk experience a plus.
- 5+ years of management/leadership experience.
- 10+ years of relevant experience in the financial services industry or related field.
- Related work experience could include Risk Management, Third-Party Risk Management, Agent Risk Management, and/or Compliance.
- Understanding of federal and state insurance regulations a plus (i.e., specifically New York Department of Financial Services).
- Strong analytical and critical thinking skills, with a focus on data-driven decision making and continuous improvement.
- Strong program management skills and the ability to hold others accountable for deliverables to ensure program plan timelines are met.
- Ability to operate as a self-motivated, proactive, and result-driven problem solver with excellent analytical and communication skills.
- Ability to understand IT business processes, management objectives, risk appetite, and tolerances, and the impact of changes to risk profiles.
- Experience working with IT governance and controls, including a governance framework.
- Self-starter with ability to manage rapidly changing priorities and opportunities in a fast-paced environment.
- Detail-oriented with strong analytical/problem-solving skills.
- Customer-oriented mindset with a drive to deliver high-quality results.
- Solid technical skills in the use of Microsoft desktop tools (e.g. Excel, PowerPoint, Word, Visio).
Applicable To All Employees of Globe Life Family of Companies:
- Reliable and predictable attendance of your assigned shift.
- Ability to work full-time and/or part-time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.