At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Support Claims Clerk? Globe Life is looking for a Support Claims Clerk to join the team!
This role is responsible for supporting the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by claim examiners and analysts.
This is a Onsite position located in Oklahoma City, Oklahoma.
What You Will Do:
- Sort, import, and index claim documents received via electronic fax or e-mail into OnBase using RightFax or Outlook.
- Research to identify unmatched mail items and forward to the appropriate department or examiner.
- Input initial benefit lines into Mainframe system for new claims.
- Support examiners and analysts by creating and sending out letters for requested information.
- Research and identify policy information and create verifications with found information for outside companies.
- Answer telephones and provide basic customer service to outside companies.
- Accumulate and compile reports related to policy status and state searches for outside companies.
- Complete the Check Pull report daily.
- Process voids and stop payments for claim checks.
- Concurrently access multiple databases, software programs, and/or online tools to perform required job functions.
- Attend and actively participate in departmental meetings, trainings, and coaching sessions.
- Meet or exceed established productivity and quality standards while maintaining a high degree of quality control and validation.
- Maintain customer privacy and confidentiality in accordance with HIPAA standards.
- Perform additional duties as assigned by management.
What You Can Bring:
- High school diploma or equivalent required.
- Previous data entry experience a plus.
- Work experience in a production environment preferred.
- Strong computer literacy with proficiency in Microsoft Office, Excel, and the ability to learn new systems quickly.
- Excellent typing skills with a high level of attention to detail and accuracy.
- Strong organizational and time management skills with the ability to manage multiple priorities and thrive in a fast-paced environment.
- Team player with ability to work independently and make autonomous decisions.
Applicable To All Employees of Globe Life Family of Companies:
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.