At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.
We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Customer Care – Group Billing Specialist I? Globe Life is looking for a Customer Care – Group Billing Specialist I to join the team!
In this role, you will be responsible for all billing processes which includes overseeing payments for customers’ accounts. Duties include processing payments for all policyholders and businesses accounts with keeping organized financial records and reporting; answer incoming phone calls and emails from customers to answer questions and process request while maintaining expert knowledge of department functions and processing guidelines. The Group Billing Specialist is also responsible for managing daily workflow and supports the department with various functions.
This is an on-site position located in Broadview Heights, OH.
What You Will Do:
· Assist with managing daily workflow and preparation of all incoming payments including the reconciliation and posting of all payments with high attention to detail and accuracy, and scan checks for daily deposit to bank.
· Post and reconcile all payment detail at the end of each day.
· Answers and return calls from policyholders, agents, and group contacts effectively and professionally, and processes all request in a timely manner.
· Follow up on delinquent groups by communicating with the payroll contact, agent and agency owner by phone and email to obtain payment.
· Investigate and respond to premium transaction disputes and bank return items.
· Watch for trends, issues, or potential fraud along with assisting with agent practice investigation.
· Assists with complaint research, follow-up, and resolution.
· Complete assigned projects and courses in the planned timeframe.
What You Can Bring:
· High school diploma or equivalent.
· 2 - 5 years customer service and finance experience required.
· A high level of integrity, confidentiality, flexibility, and support of management is always expected.
· Excellent analytical skills and attention to detail.
· Excellent problem-solving and mathematical skills.
· Positive and helpful attitude.
· Individual must be a team player and be able to work independently.
· Excellent organization and time management skills.
· Must be able to handle a fast-paced environment and still maintain a high level of accuracy.
· Proficient in Word, Outlook and Excel required.
Applicable To All Employees of Globe Life Family of Companies:
· Reliable and predictable attendance of your assigned shift.
· Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
· Competitive compensation designed to reflect your expertise and contribution.
· Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
· Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
· Paid holidays and time off to support a healthy work-life balance.
· Parental leave to help our employees welcome their new additions.
· Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
· Company-paid counseling for assistance with mental health, stress management, and work-life balance.
· Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
· Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.