At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.
We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Clerk II? Globe Life is looking for an Clerk II to join the team!
In this role, you will be responsible for supporting the analyst in retrieving the documents/information needed to process a life claim.
This is a Hybrid position. One day a week in office.
What You Will Do:
- Sort and import claim documents received via electronic fax or e-mail for ingestion into Onbase.
- Research to identify unmatched mail items and forward to the appropriate department or examiner.
- Index new claims via RightFax, Outlook, or OnBase.
- Input initial benefit lines into Mainframe system for new claims.
- Support examiners and analysts by creating and sending out letters for requested information.
- Research and Identify policy information and create verifications with found information for outside companies.
- Answer telephones and provide basic customer service to outside companies.
- Accumulate reports with policy status for outside companies.
- Accumulate reports with policies found regarding state searches.
- Complete the Check Pull report daily.
- Process voids and stop-payments for claim checks.
- Concurrently access multiple databases, software programs, and/or online tools to perform required job functions.
- Attend and actively participate in departmental meetings, trainings, and coaching sessions.
- Maintain high degree of quality control and validation of completed work.
- Meet or exceed established standards for productivity and quality.
- Maintain customer privacy and confidentiality in accordance with HIPAA standards.
- Perform additional duties as assigned by management.
What You Can Bring:
- High school diploma or equivalent required.
- Previous data entry experience a plus.
- Work experience in a production environment preferred.
- 1 year Clerical/Administrative/Customer Service.
- Strong computer literacy.
- Excellent typing skills.
- Proficiency in Microsoft Office, Excel, and other basic computer programs.
- High technical aptitude with ability to learn new systems quickly.
- High level of attention to detail and accuracy.
- Strong organizational and time management skills.
- Ability to manage multiple priorities while remaining flexible to changing demands.
- Team player with ability to work independently and make autonomous decisions.
- Ability to thrive in a fast paced environment in order to meet stringent deadlines.
Applicable To All Employees of Globe Life Family of Companies:
- Reliable and predictable attendance of your assigned shift.
- Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.