At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.
We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Incontestable Claims Examiner? Globe Life is looking for an Incontestable Claims Examiner to join the team!
In this role, you will be responsible for reviewing all aspects of an incontestable claim and determines how to process. High exposure to a multitude of life claims is a norm for this position. Analyst I needs to be able to identify claim benefits regarding the specific policy and operates on multiple claims systems. Life Claims are received from medical reviewers, underwriting, examiners or mail clerks. The Examiner I has a checklist of approximately 15 items to review before the claim can progress for further processing. Some of these items include performing a name search to see if the insured has additional coverage, reinstating a policy if it has already been removed from the system, requesting various types of letters, reviewing application date versus effective date of policy. The Incontestable Analyst I also determines if certain policies should be investigated by external third parties (i.e., the International Claims Service). Once the Analyst I makes a claim determination, they forward the claim onto the examiner, supervisory, or manager. An Incontestable Examiner I is responsible for keeping a claim moving through the processing procedures and will forward problem claims to the contestable Analyst. Incontestable Analyst I is in contact with agents, funeral homes, coroners, actuarial, and policy owner services to gather and confirm information regarding the claim.
This is a remote/work from home position.
What You Will Do:
· Reviews all policies outside of the two-year review window (incontestable) and processes in accordance with policy provisions and Company procedures.
· Processes claims on a multiple claims system.
· Contacts outside 3rd parties and obtains additional claim information needed. Third parties consist of agents, beneficiaries, funeral homes, and coroners.
· Updates system notes with claim progress.
· Provides updates to beneficiary regarding claim progress.
· Responsible for claim movement and progression.
· Maintains production data and must meet the production quota set by the department.
· Other duties; as assigned by the supervisor.
What You Can Bring:
· High School Diploma.
· Work experience in a production environment.
· Previous data entry a plus.
· Previous insurance industry and claims handling experience a plus.
· Must have a high level of quality focus on providing excellent customer service.
· Ability to process a high volume of claims efficiently and accurately.
· Critical problem solving, decision making, and analytical skills.
· Excellent verbal, communication, and written skills.
· Strong organizational and research skills.
· Must be detail oriented, have ability to work well under pressure, and handle multiple tasks with deadlines.
· Works well independently.
· Team player.
· Reliable and predictable attendance of your assigned shift.
· Ability to work Full-Time and/or part-time based on the specific position for which you are applying.
Applicable To All Employees of Globe Life Family of Companies:
· Reliable and predictable attendance of your assigned shift.
· Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
· Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
· Competitive compensation designed to reflect your expertise and contribution.
· Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
· Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
· Wellness club reimbursements and gym discounts to help you stay on top of your health.
· Paid holidays and time off to support a healthy work-life balance.
· Development training programs to enhance your skills and career progression and unlock your full potential.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.
At Globe Life, your voice matters.