At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.
We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Add-on Licensed Agent? Globe Life is looking for an Add-on Licensed Agent to join the team!
In this role, you will be responsible for conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist policyholders and/or interested third parties as needed.
This is a remote / work from home position.
What You Will Do:
- Maneuver within the eService (a web-based system) and make proper assessments on decisions from current customers.
- Make outbound calls to customers that are eligible for additional coverage.
- Receive inbound calls from current customers about adding on additional coverage.
- Be able to explain policy benefits.
- Complete necessary paperwork when needed.
- Assist with correspondence and error corrections for policy service.
What You Can Bring:
- High School diploma or equivalent – minimum
- 1+ years of customer service or 1+ years of a professional environment in a customer service-related atmosphere
- Customer service background and good phone skills
- Excellent communication, both written and oral, and organization skills
- Must be able to maintain confidentiality
- Excellent alpha and number recognition skills
- Demonstrated mathematical abilities (Have a math aptitude)
- Ability to work efficiently in high stress situations calmly and with tact and professionalism
- Strong decision-making skills with the ability to analyze situations and make logical conclusions
- Regular and predictable attendance required
- Be proficient with a computer
- Able to multi-function from many different sources
- Be customer “friendly”
- Be organized and a good time manager
- Heavy outbound/inbound telecommunication and moderate writing. Heavy phone and PC usage. Sitting still for extended periods of time
- Hours: Monday-Friday 8am-5pm (overtime as needed)
Desired Skills:
- Licensed in Life, Accident and Health Insurance
- 1+ years of office experience
- Telecommunications experience
- Life and Health insurance background and knowledge of insurance operations
- College experience
Applicable To All Employees of Globe Life Family of Companies:
- Reliable and predictable attendance of your assigned shift.
- Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Wellness club reimbursements and gym discounts to help you stay on top of your health.
- Paid holidays and time off to support a healthy work-life balance.
- Development training programs to enhance your skills and career progression and unlock your full potential.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential.
At Globe Life, your voice matters!
Pay Rate:
$14 to $18 per hour (Depending on Experience)