IT Contract Manager

In this role, the Contract Manager will contribute to all aspects of the strategic sourcing processes including market opportunity identification, strategy and portfolio development, contract negotiations, participate in the legal review process and contract implementation. Working directly with the Director of Contract Management, you will actively participate in the contract renewal and competitive bid process while utilizing and developing effective negotiation skills. This role will manage priorities identified by the Director of Contract Management and develop contracting strategies to reduce spend, improve operational efficiencies, and maximize internal stakeholder satisfaction. You will drive operational excellence and continuous improvement while being part of an environment where team members can grow, learn, do their best work, and feel appreciated.

• Competitively source technology spend through engagement of strategic suppliers and application of industry knowledge
• In collaboration with the Director of Contract Management, facilitate the competitive bid process to include: market research, design bid requirements and decision scorecards (with input for business), issue bid documents, facilitate all vendor Q&A, financial analysis, formal award decisions/announcements) and post award vendor management.
• Draft, negotiate, project manage and execute contractual documents including but not limited to master service agreements, statements of work, letter agreements, NDAs and purchase orders, etc.
• Measure and manage vendor performance relative to contracted service levels and Key Performance Indicators (KPIs)
• Resolve strategic supplier performance issues to ensure internal customer satisfaction
• Supplier management - supporting the evolution of supplier management through supplier scorecard development and supplier quarterly business reviews
• Utilizes the appropriate support tools to drive results and deliver savings
• Intellectual property licensing
• Liaise with Information Technology to interpret technical specifications to commercial and corporate financial requirements
• Responsible for ad hoc duties/projects as assigned by Director of Contract Management Summarize and present business cases and agreements for executive review and approval
• Collaborate with Director of Contract Management and Accounts Payable on Procure2Pay (P2P) strategy and draft recommendations
• Coach procurement analyst on how to perform total cost of ownership (TCO) analysis
• Participate in cross-functional meetings across the company to include the department of Information Technology
• Work under "hybrid" office model within the encouraged work hours and schedule including required meetings and timely attendance
• Work performed primarily in an office environment, consisting of light to moderate physical activity, including use of computer, telephone and/or other office equipment
• All team members must adhere to Globe’s mission statement, core values, and company policies and customer service standards.

Primary contract manager responsibilities

• Create, analyze, negotiate, and execute an array of IT contracts for various transactions
• Build and maintain relationships with IT vendors, clients, and other business connections
• Maintain contract-related documents and correspondence
• Present contract information to relevant parties, such as stakeholders
• Troubleshoot contract-related problems, such as breach of contract
• Keep track of contracts and extend, renew, or close them out
• Assist with the employer's compliance with mandatory standards
• Stay informed about changes to relevant rules and regulations

Additional contract manager hard skills

• Data tracking and analysis
• Writing, editing and reviewing
• Managing proposal software or database
• Optimizing and managing processes
• Collaboration
• Depth of IT business knowledge
• Technology & Innovation
• Communication & project management
• Negotiation

Helpful soft skills for contract managers

• Organization
• Strong communication
• Attention to detail
• Prioritization of projects
• Flexibility and adaptability

Applicable to all employees of Globe Life & Accident and its subsidiaries:

• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications.

• 5 years experience in technology contracting, strategic sourcing or similar role
• Proven track record of developing and implementing strategic initiatives
• Outstanding written and verbal communication skills, able to clearly and concisely communicate information at multiple levels, adapting easily to change.
• Advanced strategic sourcing skills: Ability to manage multiple category strategies; RFP / RFI / RFQ, contract negotiations, vendor lifecycle management, understanding of risk mitigation principles, and understanding of various cost evaluation methods (TCO, ROI, etc.)