Job Listings

Remote Worksite Billing Auditor

3700 S. Stonebridge Dr., McKinney, Texas
Job number: 16137

Job Description:

Remote Worksite Billing Auditor

Primary Duties & Responsibilities

At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work environment.

 

We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

 

Role Overview:

Could you be our next Worksite Billing Auditor? Globe Life is looking for a Worksite Billing Auditor to join the team!

 

In this role, you will be responsible for handling the incoming calls and emails from the agency offices, accounts and policy holders. You will research and use information from a variety of sources to solve complex problems, answer questions and assist business owners and bookkeepers with their invoices.

 

This is a remote / work from home position.

 

What You Will Do:

  • Ability to communicate and explain basic account information to the customer including their billing statements.
  • Aid users with our online billing system.
  • Have the ability to maintain composure in stressful situations, manage and diffuse high tension situations.
  • Maintaining high quality customer service.
  • Must be able to work in a fast-paced environment.
  • Participating in phone rotation.
  • Research miscellaneous issues from our accounts and agencies.
  • Respond to emails and inquires in a timely manner.

 

What You Can Bring:

  • Bilingual (Spanish/English) is a plus.
  • Call center experience (1+ years preferred).
  • Customer service experience (2+ years preferred).
  • High School Diploma or GED.
  • Insurance experience a plus.
  • Attention to detail.
  • Desire to uphold great customer service.
  • Excellent communication skills (Written and Verbal).
  • Excellent multi-tasking & organizational skills.
  • Excellent time management skills.
  • Proficient in Microsoft Office.
  • Have the ability to maintain composure in stressful situations, manage and diffuse high tension situations.
  • Must be able to work in a fast-paced environment.
  • Must be self-motivated and able to stay on task even if working from home.
  • Reliable and punctual.
  • The ability to work independently and make logical decisions based on the information provided.

 

Applicable To All Employees of Globe Life Family of Companies:

  • Reliable and predictable attendance of your assigned shift.
  • Ability to work full time and/or part time based on the position specifications.

 

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

 

  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because we believe that taking care of your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Wellness club reimbursements and gym discounts to help you stay on top of your health.
  • Paid holidays and time off to support a healthy work-life balance.
  • Development training programs to enhance your skills and career progression and unlock your full potential.

 

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

Location: 3700 S. Stonebridge Dr., McKinney, Texas

FAQ

Do I have to apply for every job that I am interested in?

Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

Now that I've applied, what happens?

You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

How do I get the contact information of the hiring manager for the job I am interested in?

It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

I've been interviewed, what's next?

If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.