Job Listings

IT Senior Business Systems Analyst - Salesforce (Remote or Hybrid)

3700 S. Stonebridge Dr., McKinney, Texas
Job number: 14986

Job Description:

IT Senior Business Systems Analyst - Salesforce (Remote or Hybrid)

Primary Duties & Responsibilities


Globe Life is looking for a Sr. IT Business Systems Analyst to support integration and data mapping work for the company’s Salesforce implementations. Globe Life’s IT Business Systems Analysts enable change in the organization by collaborating with business and technology stakeholders to define needs and design and describe solutions that deliver value. They effectively articulate the business' vision and needs to development teams and play a key role in aligning IT solutions with those needs. Analysts elicit, refine, and manage solution requirements and ensure that they are understood and aligned with organizational strategy. This opening has a heavy emphasis on data mapping and data analysis between Salesforce and other internal/external systems.



  • Understand and utilize a variety of BA techniques and apply them to relevant SDLC deliverables.
  • Cultivate key stakeholder relationships, strategize to best meet business needs, and ensure active engagement throughout the project lifecycle. Determine processes and plan for managing requirements in order to ensure accuracy, completeness, accessibility, and traceability.
  • Lead elicitation of requirements by working in collaboration with stakeholders and other BAs.
  • Trace requirements from origin through design, development, and test cases by leveraging appropriate business analysis tools.
  • Organize and establish the alignment and priority of business, stakeholder, and solution/design requirements.
  • Obtain agreement on requirements, facilitate issue resolution, manage requirements conflicts, and track the approval of requirements and designs.
  • Influence the solution approach.  Identify business improvement opportunities, allocate requirements across solution components, and develop design options that achieve the desired future state.
  • Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise in order to support rationale for changes and help others see the value of change.
  • Avoid and mitigate risks during transition to the future state while developing an effective change strategy.
  • Drive the analysis and refinement of elicitation results into requirements and high-level designs.
  • Proactively identify and participate in managing technical challenges, helping the team balance meeting business needs with what is technologically feasible and financially and functionally responsible.
  • Understand complex data concepts and know how to retrieve data, analyze how the data is related to requirements, identify important information and patterns, draw conclusions, and effectively summarize findings into useable recommendations.
  • Drive the process of identifying upstream and downstream integration points impacted by a change and account for necessary requirements, coordination, and risk mitigation.

Required Skills



  • Ability to generate new ideas and apply them to resolving business and technical problems.
  • Ability to use analysis to confidently make decisions and recommend courses of action.
  • Ability to rapidly absorb new information or new domains.
  • Ability to evaluate problems and make recommendations for solutions, avoiding assumptions.
  • Ability to consider the interests of all stakeholders and honestly communicate about potential issues.
  • Ability to find information, complete tasks on time, work efficiently, and communicate work status.
  • Ability to identify points of contact and understand organizational terminology, products/services, and nuances.
  • Strong verbal communication skills, including the ability to clearly convey important information, ask effective questions, and listen and synthesize information.
  • Clear, concise written communication skills, including the ability to adjust writing style for the needs of various audiences and clearly articulate complex concepts.
  • Teamwork skills, including fostering a collaborative environment, effectively resolving conflicts, and maintaining team members’ trust and respect.


Applicable to all employees of Globe Life & Accident and its subsidiaries:

  • Reliable and predictable attendance of your assigned shift
  • Ability to work full time and/or part time based on the position specifications.

Required Knowledge & Experience


  • Bachelor's degree or equivalent work experience.
  • Minimum 7 years of experience in a business systems analyst, IT business analyst, or equivalent role (Required)
  • Salesforce experience and certification (Strongly Preferred)
  • Life insurance background and experience (Strongly Preferred)
  • Agile analysis experience (Strongly Preferred)
  • Working knowledge of the IIBA Business Analysis Body of Knowledge and Agile Extension (Strongly Preferred)
  • IIBA Certification of Capability in Business Analysis (CCBA) or equivalent certification (Preferred)
  • Solid technical understanding, including working knowledge of core software development, data analysis, system integration, and system architecture concepts (Required)
  • Working knowledge of Word, Excel, Visio, and Azure DevOps (Required)

Location: 3700 S. Stonebridge Dr., McKinney, Texas

Apply Now

Current employees apply here.

Savings and Investment Plan (401K) - Eligible employees may begin participating in the plan on the first day of employment.

Pension Plan - Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)

Medical - Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.

Dental** and Vision - Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.

Flexible Spending Accounts (FSA) - Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.

Health Savings Accounts (HSA) - A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for health care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contributes to HSA.

Short-Term Disability - Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*

Group Life and Long-Term Disability** - Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.

Vacation and Paid Holidays - Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.

Education Assistance - The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.

Fitness Reimbursement - Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).

Supplemental Plans** - Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.
**Company paid benefit

Do I have to apply for every job that I am interested in? - Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

Now that I've applied, what happens? - You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

How do I get the contact information of the hiring manager for the job I am interested in? - It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

I've been interviewed, what's next? - If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.

The Whole Globe

Globe Not only is it in our name, it’s in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.

No Ceiling

SmileThe insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.