Job Listings

Outbound Specialist Supervisor

3700 S. Stonebridge Dr., McKinney, Texas
Job number: 14817

Job Description:

Outbound Specialist Supervisor

Primary Duties & Responsibilities



To supervise a team of FEP Agents, maintain quality telephone communications, maintain schedules, appraise work performance.. Collaborate with Management to establish reporting systems that effectively monitor FEP performance, lead generation programs, call volume. Support Management in the scheduling and launching of new lead generation programs.


Must be able to work evenings occasionally. Heavy PC and phone usage. 75% sitting, 25% walking or standing – alternating frequently. Occasionally bends/stoops, and reaches above shoulder level. Occasionally lifts from floor to waist up to 10 pounds, carries up to 10 pounds and walks or stands


  • Supervise day to day activities of FEP Unit.
  • Track production levels and call volume..
  • Handle difficult sales calls and assist with problem solving.
  • Support Management in the development of procedures and guidelines for the Department.
  • Develop and maintain management summary reports to monitor progress of programs.
  • Review and analyze daily production levels and call volume and make recommendations accordingly.


Required Skills


  • Excellent written, oral communication and organization skills.
  • Must be able to maintain confidentiality.
  • MS Excel and Word experience.
  • Ability to work with Business Analyst and Business Administrators.
  • Ability to work in fast paced environment and promote positive work environment.
  • Strong decision making skills and leadership skills.
  • Able to make recommendations and communicate with internal and external resources

Required Knowledge & Experience


  • Bachelor’s degree preferred, Life, Accident, Health License in the State of Texas preferred
  • Minimum 2-3 years experience in a Supervisory or Lead role
  • Must have Life Insurance Sales and Medicare Supplement Sales experience
  • Must have prior phone sales experience preferably in a call center

Location: 3700 S. Stonebridge Dr., McKinney, Texas

Apply Now

Current employees apply here.

Savings and Investment Plan (401K) - Eligible employees may begin participating in the plan on the first day of employment.

Pension Plan - Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)

Medical - Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.

Dental** and Vision - Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.

Flexible Spending Accounts (FSA) - Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.

Health Savings Accounts (HSA) - A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for health care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contributes to HSA.

Short-Term Disability - Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*

Group Life and Long-Term Disability** - Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.

Vacation and Paid Holidays - Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.

Education Assistance - The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.

Fitness Reimbursement - Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).

Supplemental Plans** - Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.
**Company paid benefit

Do I have to apply for every job that I am interested in? - Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

Now that I've applied, what happens? - You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

How do I get the contact information of the hiring manager for the job I am interested in? - It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

I've been interviewed, what's next? - If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.

The Whole Globe

Globe Not only is it in our name, it’s in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.

No Ceiling

SmileThe insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.