Job Listings

Call Center Specialist

McKinney
Job number: 4551

Job Description:

Call Center Specialist

Primary Duties & Responsibilities

Job Summary

The Call Center Specialist is responsible for making outbound calls, recording information, and maintaining the procedures and policies of the call program within the Enterprise Leads Department.  The Specialist must be performance driven while providing excellent customer service during phone interactions with existing and prospective customers.  The role’s function also supports new and existing leads programs and marketing efforts.

 Primary Duties & Responsibilities

  • Make outbound calls to internet generated leads to warm up potential customers for our Sales Team.
  • Work within CRM to properly disposition lead activity.
  • Complete necessary paperwork when needed.
  • Monitor leads orders and consolidate into summary level requests to be used for auditing downstream campaign design
  • Build campaign specifications in user interface
  • Build participation specifications for leads assignment; maintain and update participation changes
  • Send notifications for internal quality control and for awareness of leads distributed
  • File pulls for leads processing
  • Pull, compile, and validate leads counts summary for future invoice reconciliation.

Required Skills

Knowledge, Skills, & Abilities

  • Customer service background and good phone skills.
  • Excellent communication, both written and oral, and organization skills
  • Must be able to maintain confidentiality.
  • Ability to work under pressure and handle high stress situations calmly and with tact and professionalism.
  • Strong decision making skills with the ability to analyze situations and make logical conclusions.
  • Regular and predictable attendance required
  • Be proficient with a computer
  • Able to multifunction from many different sources
  • Be customer “friendly”
  • Be organized and a good time manager
  • Able to discern among a variety of choices
  • Applicable to all employees of Globe Life & Accident and its subsidiaries.
  • Reliable and predictable attendance of your assigned shift
  • Ability to work full time and/or part time based on the position specifications

Required Knowledge & Experience

Education & Work Experience Required

  • High School diploma or equivalent.
  • 1+ years of customer service or 1+ years of a professional environment in a customer service related atmosphere
  • Some college preferred
  • 1+ years of office experience preferred. Telecommunications experience a plus.

 

Savings and Investment Plan (401K) - Eligible employees may begin participating in the plan on the first day of employment.

Pension Plan - Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)

Medical - Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.

Dental** and Vision - Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.

Flexible Spending Accounts (FSA) - Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.

Health Savings Accounts (HSA) - A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for many of the health care expenses not covered by your medical plan including deductibles and co-pays. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contribution to HSA ($4500 family, $2500 single plans)

Short-Term Disability - Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*

Group Life and Long-Term Disability** - Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.

Vacation and Paid Holidays - Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.

Education Assistance - The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.

Fitness Reimbursement - Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).

Supplemental Plans** - Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.
**Company paid benefit

Do I have to apply for every job that I am interested in? - Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

Now that I've applied, what happens? - You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

How do I get the contact information of the hiring manager for the job I am interested in? - It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

I've been interviewed, what's next? - If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.

The Whole Globe

Globe Not only is it in our name, it’s in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.

No Ceiling

SmileThe insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.