Job Listings

QAC Production Trainer

3700 S. Stonebridge Dr. McKinney, Texas
Job number: 4329

Job Description:

QAC Production Trainer

Primary Duties & Responsibilities

The QAC Trainer will be responsible for training all new hire classes of QAC production representatives to get them ready for making QAC calls.  The trainer must be able to train representatives on additional lines of business as needed and keep the QAC department updated on all procedure changes.  They will also develop and make changes to the training curriculum.  Training will occur for both FT/PT QAC production representatives and will maintain the highest standards of quality and quantity possible. You will support the staff in meeting their functional KPI’s and the department goals while maintaining professional behavior and a caring demeanor. You will maintain a flow of communication with all other QAC Supervisors and Managers on all aspects of quality, performance, and any other issues/concerns.  You will facilitate refresher sessions for evening shift and day employees as needed.   

  • Train new hires QAC production representatives. Give them an orientation to what the QAC function is and teach them to how to verify applications successfully  
  • Hold day and night classes for full time and part-time representatives as needed
  • Make updates to the training curriculum as needed and design changes to continuously improve its content and effectiveness
  • Stay informed of QAC procedure changes and design updates for the staff
  • Hold refresher classes as needed
  • Assist supervisors in working with representatives needing extra assistance to meet standards
  • Train representatives in additional lines of business when they are ready for it
  • Ensure new hires are set up with necessary credentials for the QAC and phone systems
  • Set up workstations for new employees, ensuring all the needed applications are available as well as sign-ons to specialty programs
  • Track progress of trainees over time to determine training presentation adjustments needed
  • Help to motivate and maintain a positive environment between the QACRs, members of leadership, and the management team
  • Coordinate with QAC Supervisors with respect to training curriculum, techniques, and procedures
  • Keep the QAC Nebraska Office Trainer informed as to any curriculum, technique, and procedure changes
  • Help in design of office contests and campaigns to motivate staff toward good performance
  • Reliable and predictable attendance of your assigned shift
  • Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying

Coordinate office supply ordering  

Required Skills

  • Able to present effective training both verbally and in writing
  • Able to plan and lead a class on all aspects of QAC
  • Ability to speak effectively before groups of employees. Must have the ability to give honest and productive feedback
  • Working knowledge of medical terminology and accurate spelling is a plus
  • Strong PC and organizational skills
  • Able to handle high-stress situations calmly and with tact and professionalism
  • Strong people skills with the ability to motivate and promote a good working environment
  • Curriculum Development
  • Strong writing and record-keeping ability for reports and training manuals
  • Strong decision-making skills with the ability to analyze situations and make logical positive outcome conclusions
  • Must be able to maintain strict confidentiality
  • Must be self-reliant and self-assured to make independent decisions within the framework of the company protocol
  • Advanced PC skills with proficient use in Microsoft Office products
  • Excellent written, oral communication, and organization skills

Able to teach concepts to groups and individuals in a clear and logical manner

Required Knowledge & Experience

  • High school diploma or equivalent.
  • 5+ years of prior training/teaching experience and/or combination of experience and education.
  • Bachelor's degree in Education, Business, or Organization leadership, or combination of experience and education.
  • 1+ years of solid performance as a QAC representative with an excellent attendance record.
  • Required to be proficient in all lines of business for QAC.
  • Prior experience in an insurance setting is a plus.

Must be able to switch between day and evening shifts as needed.

Location: 3700 S. Stonebridge Dr. McKinney, Texas

Apply Now

Current employees apply here.

Savings and Investment Plan (401K) - Eligible employees may begin participating in the plan on the first day of employment.

Pension Plan - Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)

Medical - Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.

Dental** and Vision - Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.

Flexible Spending Accounts (FSA) - Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.

Health Savings Accounts (HSA) - A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for many of the health care expenses not covered by your medical plan including deductibles and co-pays. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contribution to HSA ($4500 family, $2500 single plans)

Short-Term Disability - Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*

Group Life and Long-Term Disability** - Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.

Vacation and Paid Holidays - Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.

Education Assistance - The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.

Fitness Reimbursement - Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).

Supplemental Plans** - Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.
**Company paid benefit

Do I have to apply for every job that I am interested in? - Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

Now that I've applied, what happens? - You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

How do I get the contact information of the hiring manager for the job I am interested in? - It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

I've been interviewed, what's next? - If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.

The Whole Globe

Globe Not only is it in our name, it’s in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.

No Ceiling

SmileThe insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.