Job Listings

LNL Support Claims Clerk - Globe Life Liberty National Division

100 N Broadway Ave, Oklahoma City, Oklahoma
Job number: 15345

Job Description:

LNL Support Claims Clerk - Globe Life Liberty National Division

Primary Duties & Responsibilities

LNL Support Claims Clerk - Downtown Oklahoma City

Are you ready for your next career opportunity?

Globe Life Liberty National Division is seeking a LNL Support Claims Clerk to join their team in the LNL Life Claims Support department located in our Downtown Oklahoma City office.

We offer a competitive salary with a great benefits package.


Job Summary

The LNL Support Claims Clerk assists the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by Claim Examiners and Analysts. They also communicate with Customer Service regarding claim status and provide policy information to funeral homes and assignment companies. Key functions of this role vary as business needs dictate, but often include such tasks as e-mail sorting, preparation, and responding, claim indexing, customer contacts, typing correspondences, and check processing tasks. All while maintaining a positive work atmosphere by behaving and communicating in a manner so that you maintain a professional relationship with customers, co-workers, and management.


Primary Duties & Responsibilities:

  • Sort and import claim documents received via electronic fax or e-mail for ingestion into Onbase
  • Research to identify unmatched mail items and forward to the appropriate department or examiner
  • Index new claims via RightFax, Outlook, or OnBase
  • Respond to emails received from Customer Service regarding claim status and questions pertaining to policies and claim records
  • Support examiners and analysts by creating and sending out letters for requested information
  • Research and Identify policy information and create verifications with found information for outside companies
  • Answer telephones and provide basic customer service to outside companies
  • Accumulate reports with policy status for outside companies
  • Accumulate reports with policies found regarding state searches
  • Concurrently access multiple databases, software programs, and/or online tools to perform required job functions
  • Attend and actively participate in departmental meetings, trainings, and coaching sessions
  • Maintain high degree of quality control and validation of completed work
  • Meet or exceed established standards for productivity and quality
  • Maintain customer privacy and confidentiality in accordance with HIPAA standards
  • Perform additional duties as assigned by management

Required Skills

Knowledge, Skills, & Abilities:

  • Strong computer literacy
  • Excellent typing skills
  • Proficiency in Microsoft Office, Excel, and other basic computer programs
  • High technical aptitude with ability to learn new systems quickly
  • High level of attention to detail and accuracy
  • Strong organizational and time management skills
  • Ability to manage multiple priorities while remaining flexible to changing demands
  • Team player with ability to work independently and make autonomous decisions
  • Ability to thrive in a fast paced environment in order to meet stringent deadlines
  • Ability to adapt to process changes

Applicable to all employees of Globe Life & Accident and its subsidiaries:

  • Reliable and predictable attendance of your assigned shift
  • Ability to work full time and/or part time based on the position specifications.

Required Knowledge & Experience

Education & Work Experience Required:

  • High school diploma or equivalent required
  • Previous data entry experience a plus
  • Work experience in a production environment preferred
  • Work experience in the Insurance Industry a plus

Location: 100 N Broadway Ave, Oklahoma City, Oklahoma

Apply Now

Current employees apply here.

Savings and Investment Plan (401K) - Eligible employees may begin participating in the plan on the first day of employment.

Pension Plan - Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)

Medical - Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.

Dental** and Vision - Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.

Flexible Spending Accounts (FSA) - Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.

Health Savings Accounts (HSA) - A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for health care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contributes to HSA.

Short-Term Disability - Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*

Group Life and Long-Term Disability** - Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.

Vacation and Paid Holidays - Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.

Education Assistance - The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.

Fitness Reimbursement - Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).

Supplemental Plans** - Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.
**Company paid benefit

Do I have to apply for every job that I am interested in? - Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

Now that I've applied, what happens? - You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

How do I get the contact information of the hiring manager for the job I am interested in? - It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

I've been interviewed, what's next? - If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.

The Whole Globe

Globe Not only is it in our name, it’s in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.

No Ceiling

SmileThe insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.