Job Listings

Claims Service Specialist I

6001 E. Royalton Rd., Suite 200, Broadview Heights, Ohio
Job number: 14869

Job Description:

Claims Service Specialist I

Primary Duties & Responsibilities

Amazing opportunity for career progression.

Globe Life Family Heritage Division is looking for a Claims Service Specialist I to join their team in the Claims Health FHL department for our corporate location in Broadview, Ohio.  This is a full-time opportunity working on-site.

We offer a competitive salary with a great benefits package, including 401(K) match, medical, dental, and vision health plans, short – term and long-term disability, paid time off, tuition reimbursement and other career development opportunities.

Come join our team!

Job Duties:

  • Prompt and timely answering of incoming phone calls and returning calls to customers and agents
  • Proper and accurate documentation of all phone calls and correspondence
  • Process and complete customer and agent requests
  • Handle customer and agent inquiries, issues, and complaints with timely research, resolution and follow up
  • Assist with processing various claims accurately within deadlines
  • Follow required department procedures and guidelines to ensure compliance with HIPAA, legal and insurance laws and regulations, and state specific policy and benefit contract provisions
  • Assist with miscellaneous department functions, projects, and assignments as directed 



Required Skills

Knowledge, Skills, & Abilities:

  • Must have a high level of quality focus on providing excellent customer service
  • Critical problem solving, decision making, and organizational skills
  • Excellent listening, verbal, communication, and written skills
  • Ability to efficiently handle a high volume of phone calls in a professional and positive manner
  • Must be detail oriented, have ability to work well under pressure, and handle multiple tasks with deadlines
  • Works well independently 
  • Team player

Required Knowledge & Experience

Education and Experience:

  • Minimum of 3-5 years prior phone/customer service and office experience
  • Previous Customer Service or Claims phone experience
  • Previous experience in a Claims service environment preferred
  • Medical terminology/medical office background desirable
  • Proficient in Microsoft Office
  • Bilingual - Spanish skills preferred

Location: 6001 E. Royalton Rd., Suite 200, Broadview Heights, Ohio

Apply Now

Current employees apply here.

Savings and Investment Plan (401K) - Eligible employees may begin participating in the plan on the first day of employment.

Pension Plan - Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)

Medical - Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.

Dental** and Vision - Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.

Flexible Spending Accounts (FSA) - Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.

Health Savings Accounts (HSA) - A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for health care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contributes to HSA.

Short-Term Disability - Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*

Group Life and Long-Term Disability** - Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.

Vacation and Paid Holidays - Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.

Education Assistance - The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.

Fitness Reimbursement - Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).

Supplemental Plans** - Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.
**Company paid benefit

Do I have to apply for every job that I am interested in? - Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

Now that I've applied, what happens? - You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

How do I get the contact information of the hiring manager for the job I am interested in? - It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

I've been interviewed, what's next? - If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.

The Whole Globe

Globe Not only is it in our name, it’s in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.

No Ceiling

SmileThe insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.