Job Listings

Licensing Specialist – Technical Team

3700 S. Stonebridge Dr., McKinney, Texas
Job number: 14896

Job Description:

Licensing Specialist – Technical Team

Primary Duties & Responsibilities

Job Summary

The Licensing Specialist will initiate and/or monitor the life cycle of thousands of agents appointed with various Globe Life companies, enabling them to sell products for their appointing company.  The Specialist is responsible for the collection, cleaning, recording, retrieval, and maintenance of information/data from multiple sources. This role is responsible for the independent evaluation of source documents, verification for accuracy, updating internal and external systems as applicable, prepare reports and manage data storage and retrieval systems.  This position directly impacts production, revenue, compliance, appropriate commission, hierarchy impact to Salesforce and reporting, new business continuity, and impacts the entire field force through their agent life cycle, to include onboarding, renewals, promotions, demotions, hierarchy changes, and terminations.




Primary Duties & Responsibilities


Key Responsibilities:
Daily Routine: (List in detail all the duties performed daily):

  • Review requests from potential agents seeking appointment or appointment renewal, evaluate and make decisions based on company guidelines
  • Order, review, and interpret investigative reports and make business decisions on behalf of the company
  • Research and review proper licensure for all active agents based on state requirements
  • Process state appointment and/or terminations
  • Process biographical and demographical changes
  • Set up hierarchies properly and implement all change requests to ensure accurate commissions payment
  • Calculate accounting totals and process payment and/or refunds
  • Properly handle and secure sensitive information from our agents, both personal and payment related
  • Make logical, independent decisions based on the needs of the business
  • Monitor Group email boxes and respond in a timely manner
  • Handle invoicing for all divisions
  • Maintain databases and mainframe with updated information
  • Build queries to support multiple departments, companies, and agencies
  • Create ad hoc reporting for multiple departments, contracted employees, and Legal.
  • Identify issues within licensing systems and provide immediate feedback to management
  • Respond to phone calls and email in a timely manner, answering questions, resolving complex issues, and providing explanations and solutions
  • Heavy oral and written communication with state insurance boards, agents and management
  • Communicate to management with a sense of urgency on any problems with work flow, other departments, other company staff, emergency or unsafe situations, and company equipment
  • Communicate with external vendors and Department of Insurance on behalf of the company and make logical business decisions

Periodic Routine: (List all duties performed on a regular basis less than daily such as weekly, monthly, quarterly, etc.):

  • Build reports for business metrics
  • Participate in testing stages in Licensing Systems programming and implementation
  • Complete analysis to process and pay state invoices
  • Other duties and/or projects as assigned.

Occasional Duties: (List all the duties performed on other than a regular basis):

  • Involvement in state audits where accuracy of mass data and timeliness of evaluation is a requirement
  • Review compliance vendor information and suggest updates
  • Assist with departmental Agent communications
  • Ensure data accuracy by performing periodic evaluations and updating as necessary


Required Skills

Knowledge, Skills, & Abilities



Required Skills:


  • Strong interpersonal skills with a proven ability to work as part of a team
  • Tact, diplomacy, and sensitivity in respect to confidential information
  • Excellent alpha and number recognition skills with strong math aptitude
  • Type 40-45 wpm
  • Proficient in Microsoft Office and the ability to learn various computer applications
  • Excellent oral and written communication skills with a focus on grammar and spelling
  • Ability to analyze information and make independent, logical conclusions
  • Must be accurate, organized, detail-oriented and able to concentrate for long periods of time.
  • Regular and predictable attendance required
  • Must be able to work independently meet department and production driven deadlines.

Required Knowledge & Experience

Education & Work Experience required


  • College degree or equivalent years of experience in a related field preferred
  • Prior work in the insurance industry, specifically agent licensing, is a plus
  • Experience with database management
  • Accounting experience preferred.


Location: 3700 S. Stonebridge Dr., McKinney, Texas

Apply Now

Current employees apply here.

Savings and Investment Plan (401K) - Eligible employees may begin participating in the plan on the first day of employment.

Pension Plan - Eligible employees who complete one year of service with the Company become participants in the Pension.* (Not available to Cleveland Employees)

Medical - Benefits are available to all eligible employees and qualified dependents the first of the month following 30 days of continuous service.

Dental** and Vision - Eligible employees and qualified dependents are able to enroll the first of the month following 30 days of continuous service.

Flexible Spending Accounts (FSA) - Our FSA has two components, Health Care and Dependent Care Accounts. These accounts allow employees to set aside a portion of their earnings on a pre-tax basis to cover out-of-pocket medical and dependent care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service.

Health Savings Accounts (HSA) - A pre-tax Health Spending Account (HSA) is offered to those who enroll in the High Deductible Plan. It allows you to pay for health care expenses. Participation is elected on a calendar year basis and is available to all eligible employees the first of the month following the completion of 30 days of continuous service. Company contributes to HSA.

Short-Term Disability - Eligible employees may be entitled to salary continuance during periods of temporary disability. Benefits are based on employee status and years of service.*

Group Life and Long-Term Disability** - Eligible employees may elect life insurance and long-term disability coverage the first of the month following 30 days of continuous service.

Vacation and Paid Holidays - Employees are eligible for vacation upon the completion of six months of employment. In addition, the Company offers eight paid holidays.

Education Assistance - The Company supports employees who wish to continue their education to secure increased responsibility and growth within their professional careers. We offer a reimbursement program for expenses incurred through approved institutions of learning. In addition, Fellow, Life Management Institute (FLMI) and International Claim Association (ICA) program courses are offered after the completion of six months of services at no cost to the employee.

Fitness Reimbursement - Eligible employees are able to receive up to 100% reimbursement for monthly dues (employee only).

Supplemental Plans** - Cancer, Heart/Stroke, Accident.

*Please note, some benefits may vary by subsidiary. Please be sure to clarify with the Human Resources Department.
**Company paid benefit

Do I have to apply for every job that I am interested in? - Yes. Though our Talent Acquisition Team searches our database for qualified candidates, the only way to ensure that we know what position is of interest to you is if you apply for it directly.

Now that I've applied, what happens? - You will receive an immediate response from our system. Someone from our Talent Acquisition Team will review your qualifications and skills. If you're a good fit, we'll contact you to conduct an initial interview by phone, followed by assessment testing and an in person interview(s).

How do I get the contact information of the hiring manager for the job I am interested in? - It is our policy not to give contact information to external applicants. If, after you apply, it is determined that your skills and qualifications match our hiring needs, you will be contacted directly for an interview by someone on our Talent Acquisition Team.

I've been interviewed, what's next? - If selected, we'll extend a conditional offer. Then, pending a successful background check and drug screen, we'll confirm a start date.

The Whole Globe

Globe Not only is it in our name, it’s in our hearts. Our Company thrives off of diversity and has created a culture focused on inclusivity. These two components are the pillars of our foundation and the guiding principles that build our employees and leaders.

No Ceiling

SmileThe insurance industry may be traditional, but Globe Life has been, is, and always will be dedicated to building an inclusive, sustainable, and inspiring environment that does not have a ceiling on growth.